Questions and Answers

What is the Patient Portal and how can it help me?

Our Patient Portal is designed to give you 24/7 access to your health information provided by our practice.


You can use this Portal to:

  • Access reports, Clinical Document Architecture (CDA) and your demographic information.
  • Schedule an appointment online and check your upcoming appointments.

Create an Account

How can I create an account?

If you do not currently have a portal account please visit any of the University Radiology Imaging Offices and the staff will assist you with creating an account.

Set up security questions to protect your account.

Can I change my personal information later?

Once your account is setup and verified by our office, you can see your demographic information under "Profile". If you want to make any changes, please contact Customer Service at 732-390-0040 Option 4. The staff will be happy to update your information.

Why do I need to answer security questions?

Security questions are designed to protect access to your information. You will need to answer these security questions if you want to reset your password in future.

Login

How do I login to the system?

You will need your username and password information to access the system.

What if I don't know my username?

If you have an account but you forgot your username, simply clicking on "Forgot your username?" will lead you to recover your username.

If it is your first time using the Patient Portal, please visit any of the University Radiology Imaging offices and the staff will assist you in creating an account.

What if I forgot my password?

If you have a username but you forgot your password, simply clicking on "Forgot your password?" will lead you to reset your password.

Why can't I login?
  • The "Username" and "Password" fields are case sensitive. Check to see if the "Caps Lock" key is being used.
  • Please also allow a few seconds delay to login after you hit "Enter" or press the "Login" button if your Internet speed is slow.
  • Verify that your username and/or password are correct.
  • Please read any other error messages carefully.
  • If the issue continues, please contact us at Portalsupport@univrad.com.

Home Page

To what information should I pay attention on the Home page?

After successfully logging in, the first screen you will see is the Home page. First time users should follow the prompts to complete the login process. Each time you login to the Patient Portal you can see notifications about New Forms, Appointments and New Messages.

How can I change the size of the text to make it easier to read?

If you have difficulty reading the content, you can use the "font resize buttons" at the top left of your view. Just click the buttons to change the text size until you are satisfied.

What are the buttons on the left side of the page?

These buttons give you information about New Forms, Appointments and New Messages. Following each link will direct you to the content.

Forms

Why can't I see the forms?

If you have trouble accessing the forms please contact support at Portalsupport@univrad.com.

When will I need to fill out forms?

You may also need to fill out other forms depending on the reason you are coming to see us.

How do I open forms?

PDF forms are provided. To open the forms, you will need to have Adobe®Viewer installed on your computer. If you have trouble viewing the forms, you will need to download and install Adobe® Viewer from here.

How can I fill out forms online?

Some forms are "read-only" which means you don't need to fill out anything. However, before you fill out a form you first need to open it. Internet Explorer is the only browser we recommend to fill form online. If you are not using the right browser, please follow the message to switch or download browser. After the form is completed press the "submit" button. You can also print a copy for your records.

Can I print forms?

If you prefer paper forms, you can print the forms and fill them out by hand. To print forms, you will first need to open the form. Hover the mouse over the form and you will see a row of buttons appear at the bottom of the screen. Click the picture that looks like a printer. Follow the instructions to print. You can also print copies of forms you have filled out using the same process.

Reports

How to find a report?

When you receive the email notifcation, your report can be found under the Results tab on the portal. Select the time range and then click the "Refresh" button. You can also select a time range from "this month", "last month", "this year", "last year" or "all time".

How do I view a report?

PDF forms are provided. To open a report, you will need to have Adobe® Viewer installed on your computer. If you have trouble viewing a report, you will want to download and install Adobe® Viewer from here.

Why don't I see any reports?

Be sure that you choose the correct date range. Only reports created on the University Radiology information system will be available on the portal. If you are still having problems, contact us.

Health Record

What should I expect to see in my health record?

You are expected to see the basic health history we've recorded in our office and a Clinical Document Architecture (CDA) under "Health Record" session. Remember, this information includes electronic data only. Data not entered electronically will not be entered into the system.

What is a CDA?

A Clinical Document Architecture (CDA) includes an overview of your entire electronic medical record. It will include your demographic information, allergies, adverse reactions, alerts, medications, problem list, a history of procedures, relevant diagnostic tests and reason for referral.

Why do I need a CDA?

A Clinical Document Architecture (CDA) will give you a 24/7 overview of your electronic medical information. A CDA is also helpful if you want to change doctors or go to another practice.

How long does this information stay in the Patient Portal?

This information is easily accessible to you as long as you need it.

Profile

How can I change my demographic information?

If your demographic information needs to be updated, please inform the receptionist at the time of your next visit. For security reasons you can't change your demographic information from the Patient Portal.

How can I use the clinic information?

Patient Portal also provides clinic information for your convenience. You can find our location, contact number and a map with driving directions.

How can I change my password?

To change your password, go to the "Security" section and click on "Change Password". Enter your current password and your new password. Confirm your new password by typing it again.

What if I forget the answers to my security questions?

If you forget the answers to your security questions, you can verify possible answers or update the answers with a new answer.

Why I can't change my user name?

When you register an account, your information is linked to the unique ID which is your username. Therefore, you can change your password, but you can't change your username.

What is Activity History?

All your online activity, including login to the portal, will be recorded in this section. Use the filter on top to find the activity record you want.