Questions and Answers

What is the Patient Portal and how can it help me?

Our Patient Portal is designed to give you access to the your health information provided by our practice. You can use this portal 24/7 to:


You can use this Portal to:

  • Access reports, lab results, continuity of care documents (CCD), and your demographic information.
  • Request a new appointment online and check your upcoming appointments.

Create an Account

How can I create an account?

From the login screen, click on the "Start Now!" button and follow the prompts.

What information do I need to create an account?
  • A username and password.
  • A valid Email address. (You will receive important notifications later.)
  • Demographic information including your full name, gender, date of birth, ethnicity, race, preferred language, contact phone number and complete home address.
  • Setup security questions to protect your account.
Why do I need to provide my personal information?

We will need your demographic information to verify your account. Your provider will keep your information safe under the HIPAA Privacy Rules.

Can I change my personal information later?

Once your account is setup and verified by our office, you can see your demographic information under "Profile". If you want to make any changes, please contact Customer Service at 732-390-0040 Option 4. The staff will be happy to update your information.

Why do I need to answer security questions?

Security questions are designed to protect access to your information. You will need to answer these security questions if you want to reset your password in future.

Login

How do I login to the system?

You will need your username and password information to access the system.

What if I don't know my username?

If it is your first time using Patient Portal, you will need to register an account first. Click the button “Start Now!” and create your login username and password from there.

If you forgot your username, for security purposes, please contact support at Portalsupport@univrad.com.

What if I forgot my password?

If you have a username but you forgot your password, simply clicking on “Forgot your password?” will lead you to reset your password.

Why can't I login?
  • All fields are case sensitive. Check to see if the "Caps Lock" key is being used.
  • Verify that your username and/or password are correct.
  • Please read any other error messages carefully.
  • If the issue continues, please contact us at Portalsupport@univrad.com.

Home Page

To what information should I pay attention on the Home page?

After successfully logging in, the first screen you will see is the Home page. First time users should follow the prompts to complete the login process. Each time you login to the Patient Portal you can see notifications about New Forms and Appointments.

How can I change the size of the text to make it easier to read?

If you have difficulty reading the content, you can use the "font resize buttons" at the top left of your view. Just click the buttons to change the text size until you are satisfied.

What are the buttons on the left side of the page?

These buttons give you information about New Forms and Appointments. Following each link will direct you to the content. You can also see announcements from our office in this section.

Appointments

How do I make an appointment?

There are two options.

  • From the "Appointments" tab go to "New Request", or
  • From the "Home" tab to go to "Request Appointment" button under "Before your visit".

You will be directed to the same page. Follow the prompts carefully.

The progress indicator will show the steps you have completed. You will need to:

  • Give us the reason for your visit and provide a daytime contact phone number.
  • Give the referring provider name and contact information if necessary.
  • Review your request and submit. You can also add notes.
What will happen after I request an appointment?

You will see a confirmation message once the request is submitted. After the appointment is confirmed by our office, you can view your request in the "Upcoming" button under the "Appointments" tab.

How do I know my appointment is confirmed?

You will get a confirmation phone call or email from the practice. The confirmed appointment will show in your "Upcoming Appointments" list.

Can I change or cancel my appointment? If so, how?

You will need to contact scheduling directly to cancel or change the appointment at 800-758-5545

Forms

Why can't I see the forms?

If you have trouble accessing the forms please contact support at Portalsupport@univrad.com

When will I need to fill out forms?

New Patient forms are required to confirm your identity. You may also need to fill out other forms depending on the reason you are coming to see us.

How do I open forms?

PDF forms are provided. To open the forms, you will need to have Adobe® Reader installed on your computer. If you have trouble viewing the forms, you will need to download and install Adobe® Reader from here.

How can I fill out forms online?

Some forms are "read-only" which means you don't need to fill out anything. However, before you fill out a form you first need to open it. Internet Explorer is the only browser we recommend to fill form online. If you are not using the right browser, please follow the message to switch or download browser. After the form is completed press the "submit" button. You can also print a copy for your records.

Can I print forms?

If you prefer paper forms, you can print the forms and fill them out by hand. To print forms, you will first need to open the form. Hover the mouse over the form and you will see a row of buttons appear at the bottom of the screen. Click the picture that looks like a printer. Follow the instructions to print. You can also print copies of forms you have filled out using the same process.

Reports

How to find a report?

When you recieve the email notification your report can be found under the Results tab on the portal. Select the time range and then click the "Refresh" button. You can also select a time range from "this month", "last month", "this year", "last year" or "all time".

How do I view a report?

PDF forms are provided. To open a report, you will need to have Adobe® Reader installed on your computer. If you have trouble viewing a report, you will want to download and install Adobe® Reader from here.

Why don't I see any reports?

Be sure that you choose the correct date range. If you are still having problems, contact us.

Health Record

What should I expect to see in my health record?

You can expect to see the basic Continuity of Care Document (CCD) under “Health Record” session. Remember, this information includes electronic data only. Data not entered electroniclly will not be entered in to the system.

What is a CCD

A Continuity of Care Document (CCD) includes an overview of your entire electronic medical record. It will include your demographic information, conditions or problems, allergies, adverse reactions, alerts, medications and test results.

Why do I need a CCD?

A Continuity of Care Document (CCD) will give you a 24/7 overview of your electronic medical information. A CCD is also helpful if you want to change doctors or go to another practice.

How long does this information stay in the Patient Portal?

This information is easily accessible to you as long as you need it.

Profile

How can I change my demographic information?

If your demographic information needs to be updated, please inform the receptionist at the time of your next visit. For security reasons you can’t change your demographic information from the Patient Portal.

How can I add insurance information?

Under the "My Insurance" section you will see your current medical insurance information. You can also add insurance information by clicking on "Add Insurance". Enter your insurance company name and click "Search" Complete the rest of the required fields. Once you submit the information, it will show under "Pending Insurance Information".

How can I use the clinic information?

Patient Portal also provides clinic information for your convenience. You can find our location, contact number and a map.

How can I change my password?

To change your password, go to the "Security" section and click on "Change Password". Enter your current password and your new password. Confirm your new password by typing it again.

What if I forget the answers to my security questions?

If you forget the answers to your security questions, you can verify possible answers or update the answers with a new answer.

Why I can't change my user name?

When you register an account, your information is linked to the unique ID which is your username. Therefore, you can change your password or demographic information, but you can't change your username.

What is Activity History?

All your online activity, including login to the portal, will be recorded in this section. Use the filter on top to find the activity record you want.